Frequently asked questions.

Three residential connections — we match you to whichever works best at your address:

• Calyx 5G ($41.67/mo) — unlimited wireless internet on T-Mobile's towers, with a dedicated router. The cheapest option, and it works well if you have decent T-Mobile signal.
• Starlink ($55/mo) — satellite internet that works almost anywhere with a clear view of the sky, even where there's no cell signal. You mount a dish outside.
• Island Fiber ($50/mo) — wired, rock-steady 100 Mbps symmetric (same speed up and down). Coming soon to select areas.

Short version: if you have T-Mobile signal, start with Calyx — it's cheapest. If you don't, or you want the fastest possible speeds, go with Starlink. Fiber is the pick once it reaches your road.

If you or someone nearby has a T-Mobile phone, check the signal bars inside your home and run a speed test. If you're getting 2+ bars and 10+ Mbps, Calyx will work for you.

We walk through this step by step on the Calyx Internet page.

Island Fiber is rolling out to select areas in the San Juans — it's not live everywhere yet. Add your address to the fiber waitlist and we'll let you know the moment it reaches your road. In the meantime, Calyx or Starlink will keep you connected.

For Calyx, it depends on the membership level:

• Contributor or Sustainer plans — a hotspot device is included.
• Sprout (SIM-only) plan — you buy your own router. This is what we recommend: better performance, external antenna support, and freedom to upgrade hardware later.

Starlink includes everything you need (dish + router) in the box, and fiber comes with a professional install.

You can get truly unlimited 5G internet for $14.89/month (or $13/month billed yearly) through Shield, run by the nonprofit Computers 4 People. No contracts, no credit checks, no paperwork.

If you run or work at a nonprofit, school, or library, Mobile Citizen offers T-Mobile internet at $10/month for qualifying organizations.

See our low-income internet page for details and signup links.

Yes. Calyx, Starlink, and fiber all handle video conferencing, streaming, and general work-from-home use. Calyx speeds vary by location (25–150 Mbps); Starlink typically delivers 100+ Mbps; fiber is a steady 100 Mbps up and down.

If you need rock-solid reliability for work, consider a backup internet connection — a failover line from $20/month keeps you online when your primary connection drops.

Yes. We help you switch to Mint Mobile, which runs on the same T-Mobile network as the big carriers for a fraction of the price:

• $15/mo — unlimited talk & text plus 5 GB of high-speed data, for lighter users.
• $30/mo — unlimited talk, text & data (35 GB high-speed) with mobile hotspot.

Keep your phone and your number. See the cell phone plans page for details.

Yes — two ways, no charge:

• Sales support — free advice before you buy: product recommendations, plan comparisons, and coverage checks.
• DIY support — self-service troubleshooting guides and setup instructions, available 24/7.

Paid plans (below) are for when you'd rather have us handle it. See all options on the support page.

Anything we can do without being physically at your location:

• Diagnosing slow internet or connection drops
• Router and network configuration
• Helping you set up new devices
• Advising on upgrades or changes

It does not include hardware, physical installation, or third-party service fees.

Monthly plan ($10/mo): 12-month minimum commitment. After 12 payments you can cancel anytime — access continues through the end of the billing period.

Annual plan ($120): non-refundable; service runs the full 12 months.

If you chose "auto-cancel" during signup, the monthly plan ends automatically after 12 payments.

As fast as we can — often within minutes. If we're on another call it may take a few hours. We prioritize in order received and don't leave anyone hanging.

Remote ($10/mo or $120/yr) — we help you over the phone or remotely, anywhere in the USA.

Onsite ($150/hr) — we come to you for hands-on work like hardware installation and network builds. Available in San Juan County, WA.

No. We don't sell internet directly — we help you find the best option for your situation and connect you with the provider. Some links on our site are referral links; we may earn a small commission at no extra cost to you.

What we do sell is support: help getting set up, troubleshooting when things break, and ongoing network management.

Remote support: anywhere in the USA.

Onsite support: San Juan County, Washington (Orcas, San Juan, Lopez, Shaw, and surrounding islands).

Internet referrals: the providers we recommend are available nationwide, though coverage varies by location.

Yes. We use AI-assisted tools as part of how we deliver support, build recommendations, and run operations. It helps us respond faster and keep prices low.